Refund Policy

Refund Policy

Last Updated: 10/19/2024

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy below.

Eligibility for Refunds

1. Time Frame: You may request a refund within 30 days of receiving your order.
2. Condition of Items: Items must be returned in their original condition, unused, and with all tags and packaging intact..

How to Request a Refund

1. Contact Us: To initiate a refund, please contact our customer service team at sulkysweetshop@gmail.com
2. Provide Information: Include your order number, a brief description of the reason for the refund, and relevant photos (if applicable).
3. Return Instructions: Once your request is approved, we will provide you with instructions for returning the item.

Processing Refunds

• Refunds will be processed within 15 business days after we receive the returned item.
• Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you would like to exchange an item, please contact us using the information above. We will guide you through the exchange process.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.

Changes to This Policy

We may update our refund policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about our refund policy, please reach out to us at sulkysweetshop@gmail.com.

Thank you for your understanding!